Refund policy

We want you to love how you move in NEXRA. If something isn't right, you have 30 days from the day your order arrives to send it back for a refund or exchange.

To be eligible for a return, items must be unworn, unwashed, in original condition, with all tags and hygiene liners still attached, in their original packaging. For hygiene reasons we cannot accept returns where the hygiene liner has been removed.

How to return:
1. Email us at shop@nexrafit.com with your order number and the reason for your return.
2. We will send you a return label and simple instructions.
3. Drop your parcel off and we take care of the rest.

Returns are free. Once we receive and inspect your item, your refund is issued to your original payment method within 5 to 7 business days. Your bank may take a few extra days to show it.

Exchanges: want a different size or colour? Tell us when you reach out and we will help you swap it, subject to availability.

Sale items: items bought during a flash sale or promotion can be returned within the same 30 day window, unless they are marked final sale.